Answers to common wallet questions
Find practical answers about wallet access, recovery phrases, network choices, transfers, device changes, and phishing risks, without unsupported product pro.
Account access, credentials and safer transfers
This website presents wallet concepts and illustrative interfaces, not a connected wallet service. Verify any self-custody claim against the software you actually install and its supporting documentation.
Offline backup activities may not require connectivity. Checking on-chain balances and broadcasting transactions normally do. Actual behavior depends on the application.
Write it down offline, verify the word order, and store it in separate secure locations. Avoid screenshots, cloud drives, messages, and unfamiliar input forms.
A private key typically controls an account; a recovery phrase may back up the material used to derive several keys, depending on the wallet implementation.
Check that your backup is complete, use software from a verified source, follow its documented restoration flow, and confirm accounts before retiring the old device.
Confirm the network and token contract rather than relying on the token name alone. The sending and receiving sides must support the same network.
Review the full destination address, network, amount, network fee, and any approval permissions. Stop whenever something does not match.
Be skeptical of unsolicited messages, redirected download pages, recovery-phrase requests, and software packages without trustworthy publisher information.
Stop interacting and never enter credentials. If a recovery phrase was exposed, assess next steps using reliable security guidance.